Nuvance Health Careers is looking for a Desktop Services Specialist to deliver on-site and remote technical support, performing diagnostics and resolving issues to ensure continuity of operations. You'll join a team of over 15,000 dedicated professionals committed to neighbors caring for neighbors in an inclusive, welcoming culture.

What You'll Do

Diagnose and resolve issues with hardware, operating systems, applications, and peripherals, both in-person and remotely.
Configure new computers, perform hardware upgrades, and maintain an accurate endpoint device inventory.
Troubleshoot client server connectivity and permissions.
Provide recommendations for hardware improvement and repairs.
Accurately document Service Desk ticket status and resolution.
Fulfill all compliance responsibilities related to the position.
Maintain and model Nuvance Health Foundational Values: Personal, Imaginative, Agile, Connected.
Provide 24/7 support through investigation and analysis of problems using documentation and debugging tools, taking remote call for off-shifts, weekends, and holidays as assigned.

What We're Looking For

A college diploma or university degree in computer science and/or 2 years equivalent work experience.
Minimum of three years of relevant professional experience.
Strong technical troubleshooting skills and advanced knowledge of Microsoft products.
Knowledge of modifying computer objects within Active Directory.
Hands-on experience with computer hardware support (diagnosing and replacing hard drives, RAM, monitors, etc.).
Superior customer-facing skills with the ability to develop a 'trusted advisor' relationship with end users.
A methodical approach to problem-solving and the flexibility to adjust to changing requirements.
Ability to operate effectively in a team environment, manage time, set priorities, and work with minimal supervision.
Ability to maintain a professional demeanor under stress and document technical support processes.