About the Role
The Desktop Engineer will manage desktop environments, deploy hardware and software, and provide technical support to ensure seamless operations for end users.
Responsibilities
- Install and configure desktop computers, laptops, and peripheral devices
- Diagnose and resolve hardware and software issues in a timely manner
- Support and maintain operating systems across the enterprise
- Deploy software updates and security patches using management tools
- Troubleshoot network connectivity issues affecting desktop performance
- Maintain accurate records of hardware and software inventory
- Assist with onboarding and offboarding of employee workstations
- Provide technical guidance to less experienced team members
- Respond to service desk tickets related to desktop problems
- Ensure compliance with organizational security policies on endpoints
- Configure and support virtual desktop environments
- Perform system imaging and provisioning using standardized methods
- Collaborate with IT teams to roll out new technology initiatives
- Monitor endpoint performance and recommend improvements
- Support mobile device integration with desktop systems
- Implement and manage endpoint backup solutions
- Evaluate new desktop technologies for potential deployment
- Assist in disaster recovery procedures involving desktop infrastructure
- Maintain documentation for desktop support processes
- Ensure proper licensing for desktop software
- Support remote access tools for offsite employees
- Troubleshoot printing and scanning issues across departments
- Work with vendors for hardware repairs and replacements
- Enforce password and access control policies on desktops
- Assist with Active Directory user and group management
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid work model with office and remote options
Team
Part of the IT infrastructure team supporting end-user computing
Why Join Us
- Opportunity to work with modern desktop technologies in a dynamic IT environment
- Supportive team culture focused on professional development
- Investment in employee growth through training and certifications
Technology Stack
Windows 10/11, macOS, Microsoft 365, Intune, SCCM, Active Directory, PowerShell, ServiceNow
Available for qualified candidates
