Salesforce is hiring a Deployment Strategist to lead the strategic adoption and implementation of AI-powered Agentforce solutions for key enterprise customers. In this pivotal leadership role, you will act as a trusted advisor, bridging customer needs with product innovation through strategic solutioning and executive relationship management.

What You'll Do

Lead the analysis and strategic design of intelligent AI-powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs.
Provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure.
Serve as the primary front-facing contact for Agentforce deployments, building and nurturing strong, trust-based relationships with C-suite executives and key customer stakeholders.
Lead discussions around Agentic AI strategy and roadmapping for customers and drive the adoption of foundational Responsible AI principles.
Design and lead interactive facilitation and workshopping sessions, such as agent design workshops and jobs-to-be-done analysis.
Apply foundational Conversation Design skills to guide the creation of intuitive, effective, and user-centric conversational AI experiences.
Assess customer organizational readiness for AI adoption and guide them through necessary process transformations.
Serve as a vital feedback loop between customers and internal product/engineering teams to influence future product enhancements.

What We're Looking For

5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments, with a proven track record of leading successful, impactful enterprise-level projects.
Experience leading and overseeing deployments of AI/LLM technologies, including end-to-end engagement management.
Exceptional ability to confront open-ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution-oriented approach.
Demonstrated entrepreneurial spirit, a 'get-things-done' attitude, and a relentless focus on fast delivery and measurable customer impact.
Excellent collaboration and communication skills (written and verbal), with the ability to explain complex strategic and technical concepts to non-technical stakeholders and C-suite executives.
Proven experience managing executive customer relationships in a strategic advisory or consulting role.
Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering.
Ability to travel 25-50% of the time, as needed to customer sites.
Fluency in Korean and English (written and verbal).

Nice to Have

Understanding of the Salesforce platform and ecosystem.
Experience with Salesforce Data Cloud and/or Agentforce platform.
Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance).
Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist).
Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds).
Experience with AI/ML concepts beyond LLMs, such as natural language processing.