Pylon is looking for a Deployment Strategist to be responsible for migrating new customers from their old support systems onto our platform. You will act as their primary problem-solver and product expert, combining direct customer interaction with building and automating solutions.

What You'll Do

Migrate new customers from legacy support systems (e.g., Zendesk, Intercom) to Pylon.
Run customer migration meetings within your first week.
Communicate directly with customers as their main problem-solver as they rebuild processes and data.
Become a deep product expert, guiding customers to the right solution and teaching them as needed.
Contribute to pre-sales calls as the expert for potential technical solutions.
Develop expertise in Pylon and the systems migrated from.
Juggle multiple customer migrations simultaneously and drive them to completion.
Iteratively improve the migration process.

What We're Looking For

Located in (or willing to relocate to) San Francisco and excited about working in-person.
Very organized, hard-working, and fast, with the ability to juggle many migrations at once.
Detail-oriented fast learner who can become the product expert in many tools quickly.
An interest in tinkering with the product and suggesting improvements.
A former Software Engineer (SWE) who understands automation ('do something once, automate it, never do it again').