Responsibilities
- Lead end-to-end delivery of client engagements, ensuring contractual commitments are met with consistent quality and a positive client experience.
- Collaborate with clients to shape engagement direction, including discovery, value stream analysis, bottleneck identification, and jointly designing delivery strategies.
- Help define and refine the strategic direction of engagements in partnership with account leads, architects, and client leaders to align with business and AI transformation objectives.
- Promote and implement AI-first practices across engineering workflows, delivery pipelines, and client operations, demonstrating practical applications of AI-native work models.
- Act as a trusted advisor by guiding clients on best practices, organizational change, and delivery strategy, removing obstacles and advocating for effective solutions.
- Develop and sustain strong relationships with senior client stakeholders, managing communication and expectations throughout the engagement lifecycle.
- Deliver regular weekly and monthly updates, executive summaries, and stakeholder check-ins to proactively communicate progress, risks, and status.
- Apply and advance the company’s delivery methodology, including the LIFT framework and health monitoring tools such as RAID logs, CSAT/NPS cycles, and performance signals in Liatrio Lens.
- Ensure accuracy in statements of work, resource planning, and billing processes.
- Support business growth by contributing delivery insights during sales cycles, identifying expansion opportunities, and co-developing SOWs with account teams.
- Foster a culture of delivery excellence through recognition, feedback, retrospectives, and team rituals that build trust over time.
- Lead cross-functional teams of 4 to 8 members, including engineers and technical leads, with accountability for team performance, morale, and well-being.
- Conduct regular one-on-one meetings, provide ongoing feedback, and manage formal review cycles focused on meaningful professional development.
- Intervene early when team members face challenges, balancing project demands with individual capacity and sustainability.
- Assess team skills and align them with client needs, advising on hiring, onboarding, and rotation to maintain team health and prevent burnout.
- Use insights from engagements to develop reusable tools, accelerators, and intellectual property for future projects.
- Influence the organization’s approach to delivery excellence and AI-driven transformation through active participation and thought leadership.
- Engage beyond individual projects by contributing to the Delivery Leader community, mentoring peers, supporting onboarding, and enhancing internal content and products.
Other
- The company is an equal opportunity employer that values diversity and inclusion. It does not discriminate or tolerate harassment based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
- Applicants with disabilities under the Americans with Disabilities Act or similar laws, or those needing religious accommodations, may contact hello@liatrio.com to discuss potential adjustments related to employment applications.
