MSX International is hiring a Dealer Operations Specialist to partner with dealerships to grow fixed operations profitability and increase customer retention through exceptional service experiences. In this role, you will leverage data and consulting to help dealers achieve sales objectives and improve their service operations.
What You'll Do
- Build relationships with approximately 30-40 assigned dealers, dealer operators, managers, and regional teams to achieve common goals.
- Evaluate the dealership’s service customer experience using data and observations to assist in continuous improvements and problem resolution.
- Work with the dealership and digital district manager to analyze marketing and merchandising plans against OEM brand direction and market trends.
- Achieve sales objectives for the district by consulting with dealerships on growing their fixed operations and maximizing the OEM Parts program.
- Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities, reviewing reports, and preparing agendas and presentations.
What We're Looking For
- A confident and skilled communicator with the ability to establish rapport and lead conversations.
- An active listener with exceptional verbal and written communication skills.
- Experience delivering data-driven presentations to all levels of dealership management.
- Previous customer service experience with creative problem resolution and ability to think 'out of the box'.
- An analytical mindset with an understanding of metrics and reports.
- A friendly and positive attitude with customers and co-workers.
- Ability to multi-task in a busy environment and work independently and with team members.
- Technology savvy with the ability to leverage technology for productive remote meetings.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams).
- Passion to make a difference and succeed.
Nice to Have
- A college degree (or currently working toward one).
- Background in teaching, training, or coaching.
- Experience working in fast-paced, independent roles where you set the tone for success.
- Strong organizational skills and a proactive mindset.
- Previous automotive or equivalent experience, knowledge of automotive Parts and Service Systems, or knowledge of the dealer operating report and fixed analysis tools.
Technical Stack
- Microsoft Office: Word, Excel, PowerPoint, Outlook, Teams
Team & Environment
You will be part of a collaborative support team dedicated to delivering tailored, sustainable, and innovative solutions and services.
Work Mode
This position is Home Based.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
