Responsibilities
- Collaborate with a portfolio of 30-40 dealers, their management teams, and regional stakeholders to align on shared objectives.
- Assess customer service experiences using data and direct observation, supporting improvements that enhance satisfaction and loyalty metrics such as CSI and service lead conversion.
- Partner with dealers and digital district leads to evaluate marketing and merchandising strategies, ensuring alignment with brand standards, market dynamics, and customer expectations.
- Support dealers in expanding fixed operations and optimizing OEM parts utilization to meet district sales targets.
- Prepare for remote dealer engagements by analyzing performance data, identifying priorities, and creating targeted agendas focused on sales, retention, and revenue growth.
Work Arrangement
Remote (City/Region)
