Responsibilities
- Answer incoming company phone calls in a professional and courteous manner.
- Document key details from calls and route requests to the appropriate team members.
- Monitor and respond to general company email inquiries.
- Maintain organized communication records and notes within internal systems.
- Ensure inquiries are handled promptly and accurately.
- Provide friendly and professional assistance to homeowners, association boards, vendors, and internal staff.
- Address basic inquiries related to community association services.
- Apply problem-solving skills to resolve simple issues when possible.
- Escalate complex matters to the appropriate internal team members.
- Posting HOA financial reports and documents to community websites.
- Coordinating architectural review submissions and committee notifications.
- Managing reservations for community amenities.
- Monitoring vendor work orders and sending follow-up reminders.
- Tracking vendor insurance documentation and compliance.
- Processing tenant and lease-related documentation.
- Assisting with delinquent account follow-up tasks.
- Distributing new owner reports to association boards.
Benefits
- Competitive rates
- Weekly payments
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
Work Arrangement
Remote (Worldwide)
Additional Information
- Contracted Hours per Week: 20 Hours
- Scheduled Working Days: Monday through Friday
- Daily Working Time: 9 AM-1 PM EDT
- The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
- All compensation is processed through 20four7VA according to the terms of the engagement.
- This is not an offer of employment; contractors are not employees of 20four7VA or any client.
- Reliable internet connection required.
- Quiet workspace required.
- Languages spoken/preference: English
- Accent preference: Level A–C (Good English comprehension, communication, speaking, and writing required)
- Region preferences: Any
