About the Role
This role is responsible for handling reservation requests, coordinating travel details, and maintaining communication with clients and partners to ensure seamless booking experiences.
Responsibilities
- Process incoming reservation requests via phone and email
- Verify availability of travel and accommodation options
- Enter and update booking information in reservation systems
- Respond to client inquiries with accurate and timely information
- Coordinate with vendors to confirm services
- Manage changes and cancellations according to policy
- Maintain up-to-date knowledge of travel offerings
- Ensure data accuracy across booking platforms
- Assist in resolving booking discrepancies
- Follow up on pending reservations
- Support travel consultants with reservation details
- Track reservation status and deadlines
- Communicate booking confirmations to clients
- Handle special requests and accommodations
- Uphold company policies during booking processes
- Collaborate with team members on high-priority bookings
- Monitor reservation timelines for expirations
- Provide administrative support for reservation-related tasks
- Maintain confidentiality of client information
- Escalate complex issues to supervisors
- Adapt to changing reservation demands
- Use reservation software efficiently
- Stay informed about seasonal offerings
- Assist in improving booking workflows
- Ensure compliance with service standards
Compensation
Competitive hourly rate
Work Arrangement
Remote
Team
Small, fast-paced team focused on client experience
Technology Requirements
- Computer with minimum 8GB RAM
- Webcam and headset for virtual meetings
- Stable broadband internet connection
- Up-to-date operating system
Work Schedule
- Position requires availability during extended hours
- Weekend and holiday shifts may be required
- Schedule will be provided in advance
- Minimum 20 hours per week guaranteed
Not available
