Responsibilities
- Hardware Support: Perform hands-on maintenance, troubleshooting, and hardware replacement (e.g., GPUs, NICs, memory, etc.) for Dell servers and related equipment.
- Ticket Management: Track and manage service tickets, prioritizing and resolving issues in a timely manner.
- Problem-Solving: Diagnose and resolve hardware failures, leveraging expertise in server components and systems.
- Customer Service: Provide clear and effective communication with team members and internal customers, ensuring a smooth experience.
- Physical Tasks: Lift up to 65 pounds, work on ladders, and perform physically demanding tasks in the datacenter.
- Team Collaboration: Work efficiently with other technicians and departments to meet deployment goals and resolve technical issues.
- Attention to Detail: Ensure all repairs and tasks are completed to a high standard, maintaining precision and quality.
Requirements
- Dell Server Expertise: Proven experience in racking, stacking, and servicing Dell servers in a datacenter environment.
- Break/Fix Experience: Hands-on experience with diagnosing hardware failures, swapping parts, and performing repairs.
- Problem-Solving Skills: Strong troubleshooting abilities to quickly identify and resolve hardware issues.
- Customer Focus: Excellent communication skills and the ability to provide customer service in a technical environment.
- Physical Endurance: Ability to lift 65 pounds and work at height on a ladder.
- Attention to Detail: Strong focus on precision and quality in all tasks.
Nice to Have
- Nvidia GPU/NIC Experience: Familiarity with Nvidia hardware and networking interfaces is a plus.
- Basic Networking Knowledge: Understanding of basic network troubleshooting and configurations.
- Linux Log Reading: Experience reading and interpreting Linux logs for hardware diagnostics.
- Linux CLI: Command-line experience in Linux for basic system navigation and troubleshooting.
- RoCE Networking: Familiarity with RoCE (RDMA over Converged Ethernet) network protocols.
Benefits
- comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option
- vision plan
- dental insurance with the base dental plan option paid for by PGTEK
- Life Insurance
- Short and Long-Term disability
- Critical Illness insurance
- matching 401(k) plan
- discount on pet insurance through ASPCA Pet Insurance
- Employee Assistance Program
- generous amount of PTO and Holidays
- Education Assistance Program
Work Arrangement
On-site
Additional Information
- Onsite Work: This role requires 100% onsite presence in Memphis, TN, with no remote work options.
- Physical Requirements: Ability to perform hands-on hardware repairs, lift heavy equipment, and work in a physically demanding environment.
- shifts: Tuesday-Saturday (7am-4pm) Sunday-Thursday (3pm-12am or 11pm-8am)
- This is a 24/7 data center with rotating shifts, at least for the first few months. After several months, this will rotate back to a normal Monday-Friday (8-5 or 9-6) role.
