Responsibilities
- Primary stakeholder and owner for all aspects of the data center site overseeing daily operations and ensuring 24/7 reliability
- Proactively work to improve and refine processes and procedures to ensure efficient operation of the site.
- Installing, configuring, troubleshooting, and maintaining servers, switches, rack PDUs, cabling, and related company owned data center infrastructure.
- Respond to alerts, alarms, and service tickets related to data center operations, outages, or performance degradation.
- Investigate and diagnose problems, coordinate resolution efforts, and escalate issues to higher-level support teams or management if necessary.
- Enforce security policies and procedures to protect data center assets, prevent unauthorized access, and ensure compliance with regulatory requirements and industry standards.
- Work with facility staff to address any issues with power, cooling, security, or other building systems and coordinate delivery of any new services that we obtain from the site.
- Create and maintain documentation of DCIM, data center configurations, procedures, and operational guidelines.
Requirements
- At least 5 years of experience managing tier 3 or tier 4 production data center environments.
- Thorough knowledge of common data center power, cooling, and connectivity technologies and operations procedures.
- Experience installing and troubleshooting network equipment and fiber optics connections.
- Ability to diagnose and repair server hardware issues along with experience in working with hardware vendors on RMA and in warranty issues.
- Self-motivated, reliable, responsible.
- Strong organization skills with ability to prioritize effectively.
- Superb communication skills.
Nice to Have
- Experience with technical project management and Linux
Benefits
- 100% company-paid insurance premiums for employee medical, dental and vision plans.
- 401(k) plan that matches 100% up to 4%, with immediate vesting
- Professional Development Reimbursement of $2,500 each year
- 11 Holidays + Paid Time Off Accrual + Rollover Plan
- Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
- $500 stipend for remote office setup in first year + $400 each following year
- Internet reimbursement up to $75 per month
- Gym membership reimbursement up to $50 per month
- Company paid Wellable subscription
Additional Information
- We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted. We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures. Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications.
