Mercier Consultancy is hiring for a Danish-speaking customer support role based in Greece. You will be the primary point of contact for our Danish-speaking clients, providing high-quality assistance and ensuring their satisfaction. The position includes a fully paid relocation package to Greece.
What You'll Do
- Assist Danish-speaking customers through phone, email, and live chat.
- Provide prompt and effective responses to inquiries about products, services, and account issues.
- Document customer interactions comprehensively for follow-up and resolution.
- Collaborate with the customer support team to resolve complex issues.
- Stay updated on company products, policies, and promotions.
- Gather and analyze customer feedback for continuous improvement.
- Engage in training and development programs to enhance your skills.
What We're Looking For
- Fluency in Danish and English is essential.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- A proactive attitude with the ability to work independently and as part of a remote team.
- Willingness to relocate to Greece and embrace a new cultural experience.
- Flexibility to work various shifts, including evenings and weekends.
Nice to Have
- Prior experience in customer service or a similar role.
- Familiarity with customer relationship management (CRM) tools.
- Knowledge of additional languages.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (flight, transfer and 2 weeks hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This role requires relocation to Greece and is based on a local-country work mode.
