As a Customer Support Consultant, you'll provide reliable assistance to international customers through chat, email, and phone. You’ll respond to inquiries about orders, delivery timelines, and product details, ensuring accurate and timely resolutions. Your role is key in fostering positive customer relationships and contributing to continuous service improvement.
What You’ll Do
- Respond to customer inquiries using clear, professional communication in both Danish and English
- Deliver precise information on order status, shipping updates, and product features
- Listen to customer needs and share meaningful insights with internal teams
- Maintain consistent service quality while managing high volumes of support tickets
- Adapt to shifting demands in a fast-moving environment with scheduled weekend and holiday coverage as needed
What We’re Looking For
- Fluency in Danish (C1 or higher) and strong written and spoken English (B2 or above)
- Minimum of 6–12 months in customer support or a related role
- Ability to work independently with a stable internet connection and personal computer (8GB RAM or more)
- A proactive mindset with a commitment to accountability and service excellence
Preferred Experience
- Background in e-commerce or direct product support
What We Offer
- Fully remote work with a consistent schedule: Monday to Friday, 9 AM – 5 PM CET
- Compensation paid in USD
- No time tracking—work with trust and autonomy
- Support for personal development and long-term growth
- Inclusive, multicultural team culture with responsive leadership
- Internal initiatives focused on health and work-life balance
- Rewards program for successful referrals
Our Culture
We operate on a People First philosophy, emphasizing trust, inclusion, and development. Our team spans multiple countries and languages, creating a diverse environment where feedback and initiative are valued. Leadership is accessible and invested in your progress and sustained collaboration.
Equal opportunity is central to our hiring. We welcome candidates of all backgrounds and do not tolerate discrimination based on legally protected attributes.
