SupportYourApp is hiring a Customer Support Consultant to deliver high-quality support for technology clients. You will be the first point of contact, building strong customer relationships in a fast-paced, multicultural environment. This is a fully remote role.
What You'll Do
- Provide high-quality customer support via chat, email, and phone
- Support customers with order status, delivery information, and product-related questions
- Build strong and lasting customer relationships
- Handle customer inquiries and feedback
- Provide valid, accurate information and solutions to customer requests
- Understand customers’ needs and deliver constructive feedback to the management team
- Work in a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
What We're Looking For
- Fluent in Danish (C1 level or higher)
- Excellent English communication skills (at least B2 level)
- At least 6–12 months of support experience
- Comfortable working with high ticket volumes
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have
- Experience in e-commerce or product-based customer support
Benefits & Compensation
- Fixed schedule: Monday - Friday: 9 AM - 5 PM CET
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Work Mode
This is a fully remote position with a global team.
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
