Czech Travel Agent in Greece - Remote/On-site at apply2day. A Czech/Slovak Travel Agent role supporting a global online travel platform. The agent will handle customer and partner queries, manage bookings, and ensure smooth travel experiences. The position can be based on-site in Athens or performed remotely.
What You'll Do
- Handle incoming customer and partner queries via phone, email, and chat in both Czech/Slovak and English
- Assist with reservations, cancellations, modifications, and general travel-related issues
- Provide guidance on platform tools, policies, and procedures
- Log all interactions in the CRM system, ensuring accuracy and follow-up
- Identify issues, resolve them quickly, and escalate when necessary
- Maintain professionalism and empathy, particularly in stressful situations
- Consistently meet service quality and customer satisfaction goals
What We're Looking For
- Fluency in Czech/Slovak
- Fluency in English
Technical Stack
CRM system
Work Mode
This is a hybrid position with locations in Athens, Greece. It can be performed on-site or remotely.
