Mercier Consultancy Group is seeking a Danish Speaking Customer Service Representative specializing in IT Support Services. This is a remote position based in Greece, providing technical support to clients in the IT industry. The role involves resolving IT inquiries and educating clients on software and best practices.
What You'll Do
- Engage with customers to resolve IT-related inquiries and provide support via phone, email, and live chat in Danish.
- Assist customers with troubleshooting technical issues and guide them in using IT products and services effectively.
- Educate clients on software features, updates, and best practices to enhance user experience.
- Accurately document all interactions and resolutions in the CRM system.
- Collaborate with technical support teams to ensure quick and effective resolution of issues.
- Stay updated on industry trends and product developments to provide informed customer assistance.
What We're Looking For
- Fluency in Danish
Technical Stack
CRM system
Benefits & Compensation
- Work remotely from Greece
Work Mode
Remote work from Greece.
Mercier Consultancy Group is an equal opportunity employer.
