Mercier Consultancy Group is seeking a Dutch Speaking Technical Support Agent to work remotely from Greece. This position is perfect for individuals who are enthusiastic about technology and customer service, and who are looking to make a difference by helping Dutch-speaking clients navigate technical challenges related to the company's products.
What You'll Do
- Provide high-quality technical support to Dutch-speaking customers via telephone, email, and live chat.
- Diagnose and resolve technical issues efficiently and effectively.
- Guide customers through solutions with clear and concise instructions.
- Accurately document customer issues and solutions within our support system.
- Collaborate with the product and engineering teams to escalate complex technical issues when necessary.
- Keep up-to-date with product changes and developments to continuously improve the support experience.
What We're Looking For
- Dutch language proficiency
Benefits & Compensation
- A salary of 1722 Euro per month
Work Mode
- Remote position based in Greece.
