Requirements
- Proven track record in Customer Service or Account Management
- Fluency in French, Italian, and English, both written and spoken, for interacting with users and partners.
- Excellent communication skills to inspire and set high standards.
- Experience with CRMs such as Zendesk, Salesforce, Hubspot, or SAP.
- Collaborative team player who enjoys assisting others, building positive relationships, and resolving conflicts with users and partners.
- Attention to detail and ability to maintain focus during repetitive tasks.
Nice to Have
- Previous experience in a marketplace, large platform, or the Food Industry
Compensation
Not specified
Work Arrangement
100% remote within Portugal, with a fixed working schedule of Saturday through Wednesday.
Team
Working alongside an international community of users, partners, and over 1,350 colleagues across 20 countries on a shared mission.
Personal and Professional Growth
- Opportunities for personal and professional development in a fast-paced scale-up environment.
- Inclusive company culture where authenticity is valued.
Team Culture
Strong, values-driven team culture with celebrations of successes and social interactions with caring colleagues.
Work-Life Balance
- Flexible work arrangements and time off, including fully remote work from anywhere in Portugal.
- Additional parental leave and days off beyond local legislation, with the option for an extra unpaid week of leave.
- Health insurance and pension plans (subject to the country of employment).
- Extra days off for significant life events.
Community and Events
- Regular social events, including summer and winter parties.
- Monthly free Surprise Bag to get to know the community.
- Paid volunteer time through the Shareback volunteering program.
Employee Resource Groups
Women in the Workplace, P.R.I.D.E., People of Colour, and Functionally Diverse Employee Resource Groups.
Not specified
