Responsibilities
- Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone
- Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews)
- Handle priority situations with high care, as well as contact users and stores proactively when necessary
- Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go
- Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour
- Understand and communicate our customers' needs and motivations to our internal teams locally and globally
- Communicate in Dutch or English, and when necessary utilise translation tools for additional languages.
Requirements
- Experience in Customer Service or Account Management
- Full written and verbal proficiency in Dutch and English to communicate with users and partners.
- A first-class and inspiring communicator, who is able to draw on those skills to set the bar high.
- Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.
- A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners.
- Detail-oriented individuals who are able to stay focused through repetitive tasks.
Nice to Have
- Previous experience working in a marketplace, a big platform, or the Food Industry
Benefits
- A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role.
- Working alongside an international community of users, partners and 1,350+ colleagues across 21 countries that are on the same important mission.
- Personal and professional development opportunities in a fast-paced scale-up environment.
- An inclusive company culture where you can bring your authentic self to work
- A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care.
- Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
- Health insurance and pension plans (subject to country of employment).
- Additional days off for significant life events
- Regular social events like summer and winter parties.
- Get to know our community with a monthly free Surprise Bag
- Paid volunteer time through our Shareback volunteering programme
- Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups
Additional Information
- Communicate in Dutch or English, and when necessary utilise translation tools for additional languages.
