Responsibilities
- Own the end-to-end success of each partner site, from onboarding to long-term growth, renewals, and retention
- Build strong, collaborative relationships with partner stakeholders to ensure satisfaction and continued use of Togetherhood services
- Tailor enrichment program recommendations to each partner’s goals, demographics, and community needs
- Manage daily issues and resolve them with an ownership mindset
- Conduct quarterly business reviews (QBRs), seasonal renewals, and NPS surveys to drive account expansion and retention
- Be a subject matter expert on Togetherhood’s platform and catalog, and ensure partners use both effectively
- Oversee day-to-day operations, ensuring high-quality execution through provider onboarding and ongoing support
- Serve as a liaison between providers and partners, facilitating smooth communication and prompt problem resolution
- Offer on-site tactical support when necessary to maintain high standards
- Collaborate with fellow Customer Success teammates to align on best practices across programs and communities
- Work closely with Sales, Talent, and Operations teams to optimize account performance and strategic initiatives
- Identify trends and feedback to inform improvements in platform and partner experience
- Share insights with leadership and contribute to continuous improvements in customer success processes
Requirements
- Bachelor’s degree
- 5+ years of experience in school operations or account management, including 3+ years in a leadership or management role
- Deep experience managing high-value accounts and driving business outcomes through client relationships
- Highly skilled in Excel, Google Sheets, and familiar with tools like Asana and HubSpot
Work Arrangement
Hybrid
Additional Information
- frequent travel to partner sites in the NYC metro region
