CrowdStrike is hiring a Customer Value Architect for the LATAM region to be a key partner in ensuring customer success. In this remote role, you will bridge the gap between the sale and delivered outcomes, driving onboarding, Falcon Flex adoption, activation, and platform value realization to minimize churn and foster account growth.
What You'll Do
- Lead onboarding execution and definition of customer success plans.
- Partner with direct sales to expand sales within accounts via new or expanded use of Falcon Flex.
- Serve as the post-sale primary point of contact for onboarding, activation, Flex consumption, and business value realization.
- Navigate complex enterprise sales environments to understand needs and develop competitive business propositions.
- Achieve renewals through demonstrated realized value and Flex consumption progress.
- Conduct business value analyses to demonstrate ROI and financial impact.
- Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized, accelerating module adoption, and driving Falcon Flex growth.
- Share adoption insights and value proof-points with sales teams to enable cross-sell/upsell.
- Proactively identify and remediate risks to customer success and value realization.
- Support renewal cycles to minimize customer attrition.
- Drive additional Falcon Flex consumption within a defined sales territory.
- Drive strategic Flex adoption and planning across enterprise accounts.
- Partner with customers to develop and execute adoption roadmaps aligned with their security objectives.
- Monitor and analyze Flex usage patterns to identify risks and opportunities.
- Gain and maintain expert-level knowledge of CrowdStrike’s products and services, especially the Falcon Flex model.
- Routinely sell-to and interact with executive-level customer decision makers, including CXO levels.
- Ability to travel as needed to customer and/or internal meetings/events.
What We're Looking For
- 8+ years of relevant professional experience.
- Advanced, wide-ranging experience using professional concepts to resolve complex issues creatively.
- Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.
- Expert-level presentation, customer service, financial acumen, and negotiation skills.
- Complete, “big-picture” understanding of the business and technical contexts of key accounts.
- Driven, self-starter who exudes leadership and compels others to get on board.
- Fully adept at consultative effectiveness and establishing trust with internal and external customers.
- Fully functional knowledge of sales methodologies, the sales lifecycle of security software, business value concepts, and company products.
- Strong financial acumen with ability to calculate and communicate ROI metrics.
- Experience with flexible licensing models.
- Proven track record of managing complex customer relationships.
- Fluency in Spanish and/or Portuguese in written and verbal communication.
- Ability to travel as needed (expect up to 40% travel).
Nice to Have
- BA/BS or equivalent educational background is preferred.
Benefits & Compensation
- Market leader in compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays for recharge.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees regardless of level or role.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
- Vibrant office culture with world class amenities.
- Great Place to Work Certified™ across the globe.
Work Mode
This is a fully remote position open to candidates based in the LATAM region.
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed.
