CrowdStrike, a mission-driven leader in cybersecurity, seeks a Customer Value Architect - Enterprise. In this remote role, you serve as the key partner bridging the gap between sale and delivered outcomes for our largest customers, ensuring they maximize their security investment and grow their relationship with CrowdStrike. You will drive onboarding, Falcon Flex adoption, activation, and value realization while minimizing churn and contraction.
What You'll Do
- Lead onboarding execution and definition of customer success plans.
- Partner with direct sales to expand sales within existing and new accounts via new or expanded Falcon Flex adoption.
- Act as the post-sale primary point of contact for onboarding, activation, Flex consumption, and business value realization.
- Navigate complex enterprise sales environments to understand customer needs and develop competitive business propositions.
- Achieve renewals through demonstrated realized value and Flex consumption progress.
- Conduct business value analyses to demonstrate ROI and financial impact.
- Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses and driving Flex growth.
- Share adoption insights and value realization proof-points with allied sales teams to enable cross-sell/upsell.
- Proactively identify and remediate risks to customer success and value realization.
- Support renewal cycles to minimize customer attrition.
- Be accountable for additional Falcon Flex consumption within a defined sales territory.
- Drive strategic Flex adoption and planning across enterprise accounts.
- Partner with customers to develop and execute adoption roadmaps aligned with their security objectives.
- Monitor and analyze Flex usage patterns to identify risks and opportunities.
- Gain and maintain expert-level knowledge of CrowdStrike's products and services, especially the Falcon Flex model.
- Routinely sell-to and interact with executive-level customer decision makers, including CXOs.
- Travel as needed to customer and internal meetings/events.
What We're Looking For
- 8+ years of relevant professional experience with advanced, wide-ranging expertise.
- Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.
- Expert-level presentation, customer service, financial/business acumen, and negotiation skills.
- Complete, “big-picture” understanding of the business and technical contexts of key accounts.
- Driven, self-starter who exudes leadership and compels others to get on board.
- Fully adept at consultative effectiveness and establishing trust with internal and external customers.
- Fully functional knowledge of sales methodologies, the sales lifecycle of security software, software business value concepts, and CrowdStrike products.
- Strong financial acumen with ability to calculate and communicate ROI metrics.
- Experience with flexible licensing models.
- Proven track record of managing complex customer relationships.
Nice to Have
- BA/BS or equivalent educational background.
Benefits & Compensation
- Compensation: $135,000 - $205,000 per year + equity grants.
- Market leader in compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays for recharge.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities.
- Vibrant office culture with world class amenities.
- Great Place to Work Certified™ across the globe.
Work Mode
This is a remote position for candidates located in West - MST/PST time zones. CrowdStrike cultivates a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers.
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
