Foundry for Good is hiring a Customer / Upsell Marketing Specialist

Foundry for Good is seeking a Customer / Upsell Marketing Specialist to join our mission-driven team. We are a 100% self-funded company building businesses that do good. You will be lifecycle-obsessed, focused on maximizing customer adoption, retention, and expansion through targeted programs and campaigns.

What You'll Do

• Map the post-sale customer journey, identifying key moments to educate, delight, and upsell.
• Build multichannel programs (email, in-app, webinars, events) that drive feature adoption and contract growth.
• Cultivate customer advocates for case studies, testimonials, and peer-to-peer referrals.
• Segment accounts by health, usage, and intent to trigger targeted messaging.
• Provide Customer Success Managers with nurture tracks, renewal/upsell materials, and product-usage insights.
• Track churn, net revenue retention, and upsell metrics; present findings and iterate on strategies.

What We're Looking For

• Experience in customer, lifecycle, or growth marketing for a SaaS product.
• Strong copywriting and project-management skills.
• Comfort collaborating closely with Customer Success, Support, Product, and Sales teams.
• Strong written and spoken English.

Nice to Have

• Experience with Hubspot.
• Familiarity with upsell messaging and segmentation strategies.
• Comfortability with marketing-automation, product-usage analytics, and CRM workflows.

Technical Stack

• Hubspot

Team & Environment

You will report directly to the President of the company. You'll be part of a 40+ team member group in the Philippines and work collaboratively with talented colleagues in both the US and the Philippines.

Benefits & Compensation

• Starting salary: ₱100,000/month, with increases based on experience and performance.
• 20 days of paid vacation time accrued annually.
• 5 days of paid sick time annually.
• 15 days of Life Leave accrued annually, which can be cashed out.
• 7 paid US holidays.
• Bereavement Policy.
• Employee Giving Programs (Matching Gift Program, Volunteer Grant Program, etc).
• Company contribution to help cover health insurance and other self-selected benefits.

Work Mode

This is a global role. The position is based in the Philippines.

Foundry for Good is an equal opportunity employer.