ISTA Personnel Solutions is hiring a Customer Support Specialist to provide essential technical guidance and support for healthcare facilities using specialized devices. In this remote role, you will be the primary point of contact for inbound inquiries and will proactively manage device status.
What You'll Do
- Handle inbound calls from healthcare facilities regarding their devices
- Provide basic technical guidance and troubleshooting related to device functionality
- Proactively contact facilities if devices are offline or require attention
- Follow scripts and SOPs while confidently managing real-time conversations
- Maintain a professional, patient, and friendly tone at all times
- Accurately document all interactions using internal systems
- Escalate complex issues to management when required
What We're Looking For
- Exceptional written and verbal communication skills in English
- Tech-savvy, with the ability to quickly learn and navigate new tools
- Basic computer proficiency, including MS Office and Outlook
- Previous customer service experience
- Professional, patient, and friendly telephone manner
- Strong attention to detail and ability to follow SOPs
Nice to Have
- Experience in healthcare or technology support
Work Mode
This is a fully remote position that requires you to work EST hours.
