ISTA Personnel Solutions South Africa is hiring a Patient Support & Communications Associate for a fully remote role requiring EST hours (Sunday to Thursday, 9 am – 6 pm EST). You will be a critical link in patient communication, ensuring information is clear, empathetic, and accurate while working with data and systems to improve the support process.
What You'll Do
- Send messages and reminders to patients.
- Read and tweak AI-generated messages before they are sent to ensure they sound right.
- Create and update support documents and information that go out to patients.
- Assist with more complicated questions by gathering information and passing it to the right people.
- Work with the team to sort different types of messages and make processes more efficient.
- Work with data and systems to help organize information for reports and evidence-gathering.
What We're Looking For
- Excellent communication skills in English, with the ability to conduct sensitive and nuanced conversations professionally.
- Empathetic nature.
- Highly detail-oriented, organized, and proactive with strong problem-solving skills.
- Computer literate with proficiency in Microsoft Office (Outlook and Word).
- Ability to work independently in a fast-paced, remote environment.
- Familiarity with navigating databases and digital communication tools.
- Reliable internet and power backup solution as outlined.
Nice to Have
- 6 months to 1 year experience in the U.S. healthcare industry.
- Experience with EHR systems or healthcare administration.
Technical Stack
- Microsoft Office (Outlook, Word)
- Databases
- Digital communication tools
Benefits & Compensation
- Work on South African public holidays compensated as per BCEA.
Work Mode
This is a fully remote position open to global candidates, requiring work hours aligned with Eastern Standard Time (EST).
