Responsibilities
- Address user inquiries promptly, professionally, and in alignment with internal policies
- Monitor real-time communication platforms such as Trollbox and Telegram as needed
- Conduct verification of submitted documents following established protocols
- Identify and forward complex cases to appropriate teams for resolution
- Collaborate with internal departments across technical, sales, marketing, and control functions in multiple regions
- Contribute to maintaining and improving help center resources and support articles
- Proactively identify opportunities to enhance customer support processes and experiences
Compensation
Option to receive payment in fiat currency or cryptocurrency
Work Arrangement
Remote work from home; includes flexibility for remote work outside home country under company policy
Team
Global team with members distributed worldwide; fast-growing, dynamic, and collaborative environment
Other
- Occasional weekend availability may be required
- Fully remote position to support work-life balance
- Paid time off provided for holidays and personal leave
- Opportunities for team-building and offsite gatherings to strengthen global connections
- Eligibility for Beyond Border Remote Working, allowing work from outside home country
- Choice of salary disbursement in traditional currency or digital assets
Not mentioned
