Requirements
- 2+ years of experience in a remote customer support role, ideally in fintech or tech startup environments
- Previous experience working 2nd or 3rd shift
- Proficient with support tools like Zendesk or similar ticketing systems
- Customer-first mindset with a genuine passion for delivering exceptional service
- Excellent communication skills, both verbal and written
- Thrives in fast-paced environment, you’re a strong multitasker with a high sense of urgency and a hands-on, team-oriented approach
Nice to Have
- Fluency in both English and Spanish
Benefits
- Competitive pay and equity in a high-growth startup
- Multiple health benefit options
- Paid Time Off
- 401(k) matching
- Opportunities and support for major career growth
- Annual Company offsite event (Mudfest!)
Additional Information
- Training runs for three weeks, and we’ll ship you the equipment you need to succeed.
- The pay range for this role is $23 - $27 per hour. This information reflects a base range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation.
