Responsibilities
- Demonstrate experience interpreting and responding to customer requests through, understanding the customer's needs, and identifying actions to help achieve their objective quickly
- Use systems to capture consumer data and actions; accuracy and compliance are an absolute must
- Help consumers understand credit bureau processes and educate them in appropriate steps to request corrections
- Provide information about credit-related memberships, services, and product offerings; advocate for solutions that will help callers improve their creditworthiness
Requirements
- You have at least 6 months' experience working in a contact center or customer service related position
- You have a high school diploma or GED
- You have high-speed internet service (minimum 25 mbps download/ 5 mbps upload).
- You have a designated work space and ability to be on camera
- You have very good computer skills and are proficient in customer service software, CRM systems, and basic computer skills.
- You have to pass our Employee Background Screen which will include a criminal background check, previous employment, and education verification, credit check and a drug screen
- You will work 8 hours shift anywhere between 7 am - 9 pm, some overnight shifts available
- You will work any day of the week including Saturday and Sunday
- You must be available during the first 5 weeks of training for Monday-Friday 8 am -5 pm
Benefits
- Competitive pay and annual performance-based bonus eligible
- 401K with a 4% company match with immediate vesting.
- Comprehensive health, dental, and vision plans.
- 5 sick days each calendar year.
- 12 paid company holidays and 2 paid volunteer days.
- Wellness programs, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.
Additional Information
- You will work 8 hours shift anywhere between 7 am - 9 pm, some overnight shifts available
- You will work any day of the week including Saturday and Sunday
- You must be available during the first 5 weeks of training for Monday-Friday 8 am -5 pm
- You have to pass our Employee Background Screen which will include a criminal background check, previous employment, and education verification, credit check and a drug screen
