Responsibilities
- Provide remote software training to customers and follow up with customers to make sure they’re using the software.
- Address customer complaints in a compassionate and patient manner via live chat and telephone.
- Research and follow-up with customer issues and report customer requests to the development team.
- Maintain a competent understanding of the company’s products and their functions.
- Follow company communication procedures, policies, and guidelines at all times.
Requirements
- 2-3 years of experience related to client communication.
- Outstanding written and verbal English communication skills.
- Proven experience of customer interaction via Live Chat, Email & Call.
- Demonstrated experience using standard office software (such as MS Office, TeamViewer, Ring Central or similar call-center solutions) & web based technologies (such as dropbox and google drive etc).
Nice to Have
- Preference will give to those who has working experience in a high-volume call center environment.
- Preference will be given to those who has IT/technical background or experience, knowledge about ERP or worked in a SaaS based software company.
Benefits
- Health Insurance (IPD)- Self, Spouse & Children
- Provident Fund
- Paid Leaves (Casual, Medical & Annual)
- Subsidise Lunch/Dinner
- Maternity & Paternity Benefits
- Quarterly Performance Bonuses
- Paid Trips & Tours
- Profit/Stocks Sharing Plan (Tenured Employees)
Work Arrangement
On-site
Team
Team size: 51-200 employees. Structure: Technology, Information and Internet
Additional Information
- Shift Time: 7 pm to 4 am (Pakistan Time)
