RepairDesk is hiring a Customer Support Specialist for a full-time on-site role in Lahore. You will be responsible for ensuring customer satisfaction and providing support, training, and consulting services for our repair shop management software.
What You'll Do
- Provide remote software training to customers and follow up to ensure they are using the software effectively.
- Address customer complaints via live chat and telephone with compassion and patience.
- Research and follow up on customer issues, reporting requests to the development team.
- Maintain a competent understanding of the company's products and their functions.
- Follow all company communication procedures, policies, and guidelines.
What We're Looking For
- 2-3 years of experience related to client communication.
- Outstanding written and verbal English communication skills.
- Proven experience interacting with customers via Live Chat, Email, and phone.
- Demonstrated experience using standard office software (MS Office, TeamViewer, Ring Central or similar) and web-based technologies (Dropbox, Google Drive).
Nice to Have
- Working experience in a high-volume call center environment.
- An IT/technical background or experience, knowledge about ERP, or experience working in a SaaS-based software company.
Technical Stack
- MS Office
- TeamViewer
- Ring Central or similar call-center solutions
- Dropbox
- Google Drive
Benefits & Compensation
- Health Insurance (IPD) for Self, Spouse & Children
- Provident Fund
- Paid Leaves (Casual, Medical & Annual)
- Subsidized Lunch/Dinner
- Maternity & Paternity Benefits
- Quarterly Performance Bonuses
- Paid Trips & Tours
- Profit/Stocks Sharing Plan for Tenured Employees
Work Mode
This is a full-time, on-site position based in Lahore, Pakistan.
