Responsibilities
- Talking directly with farmers through chat, email, and phone - understanding what’s happening on farm and helping them get things back on track fast.
- Troubleshooting issues and using data, tools, and your own judgment to solve problems that matter.
- Spotting patterns and raising insights that help us improve how Halter works for farmers and animals.
- Working closely with our field, onboarding, and product teams to make sure every customer experience is seamless.
- Taking ownership from start to finish - following up, keeping farmers in the loop, and making sure nothing slips through the cracks.
- Owning your performance metrics, including response times, satisfaction scores, and quality of support.
- Getting out on farm - seeing Halter in action and understanding the real impact of your work.
Requirements
- You care deeply about creating better outcomes for farmers and their animals.
- You’re curious - you don’t stop at the first answer, you dig deeper to understand why.
- You bring calm to chaos and stay steady under pressure.
- You bring energy and joy to your work, and you like being part of a tight team that has each other’s backs.
- You build strong relationships - with farmers, teammates, and the teams you work alongside.
- You take ownership. If something needs doing, you do it.
- You’re comfortable learning complex systems and using new tools.
- You’re collaborative and enjoy working across different teams.
Benefits
- Full-time, rostered across 7 days
- Regular days off will be either Friday/Saturday or Sunday/Monday
- Based in our Auckland HQ
- Our Office First Approach
- Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
- Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
- You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund.
- This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: 'Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!'
Work Arrangement
On-site
Team
Structure: Support at Halter isn’t a call centre. It’s a team of problem-solvers who understand our farmers, our product, and how everything connects. We’re the glue between customers and every part of the business - from field teams to product, engineering, and operations. We work both reactively and proactively, jumping in fast when something’s not right, and reaching out when farmers just need a hand or some guidance. When someone gets in touch, you’ll take ownership from start to finish, listening, understanding what’s needed, and working with teams across Halter to drive the best outcomes on farm. You show up every day ready to make a difference - for farmers, their animals, and your team. This role offers the opportunity to build a deep understanding of Halter’s products and customers, with pathways for career growth across the company.
Additional Information
- Regular days off will be either Friday/Saturday or Sunday/Monday
- Based in our Auckland HQ
- Our Office First Approach
