DriveWhip is hiring a Customer Support Representative to join our high-performing team serving SimplyInsured customers. You will help customers via chat, phone, and email, acting as a trusted representative carrying out our mission to eliminate fear from health insurance.
What You'll Do
- Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options.
- Work with existing customers to answer and resolve basic administrative and billing questions.
- Ensure customer inquiries are responded to quickly and thoroughly.
- Use multiple communication channels, including phone, chat, and email, to communicate with customers.
- Use support ticketing software to document customer interactions.
- Propose process and product solutions to improve our customer experience.
What We're Looking For
- 1-2 years of experience in a customer service or sales role.
- Highly productive with good multitasking skills.
- Passion for helping people, especially when it comes to their health.
- Able to work in a high-volume contact center environment.
- Familiarity working with support ticketing and/or support CRM software tools.
- Fantastic oral and written communication skills.
- Strong desire to help small businesses and their employees navigate health insurance questions.
Technical Stack
- Support ticketing software
- Support CRM software tools
Team & Environment
You will be a member of a high-performing customer support team.
Benefits & Compensation
- Compensation: $15.00 per hour
- “Take what you need” time off plan
- 100% Medical, Dental, and Vision Insurance coverage options for employee and dependents
- A values-based culture that invests in employee success
Work Mode
This is a fully remote position, and candidates must be located within the United States.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
