CVS Health is looking for a Customer Service Representative to create meaningful connections with customers by helping them understand their benefits and claims, ultimately improving their health and well-being. You will adapt to customer needs with empathy, educating them, resolving issues, and directing them to helpful resources.
What You'll Do
- Actively listen and advocate for customers, understand their needs, and provide guidance and support.
- Resolve customer inquiries and issues efficiently while documenting all interactions.
- Educate customers about available resources and assist them in navigating their options.
- Anticipate customer needs and provide proactive solutions to enhance satisfaction.
- Collaborate with team members and other departments to address service issues and improve outcomes.
- Document all customer correspondence and maintain confidential records of patient information.
- Follow policies, procedures, and the CVS/Aetna Code of Conduct.
What We're Looking For
- 6+ months of customer service experience.
- Basic computer skills.
- Must be able to work until 8:00pm, EST.
- High School Diploma, GED, or equivalent experience.
- High-speed internet access with adherence to workplace model and potential telework agreements.
- Willingness to work specific hours, with flexibility.
Nice to Have
- 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role.
- 1+ years of claims, provider, dental, medical or other related healthcare experience.
- Microsoft Office experience preferred.
Benefits & Compensation
- Compensation: $17.00 - $28.46 per hour.
- Affordable medical plan options.
- 401(k) plan (including matching company contributions).
- Employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Paid time off.
- Flexible work schedules.
- Family leave.
- Dependent care resources.
- Colleague assistance programs.
- Tuition assistance.
- Retiree medical access.
Work Mode
This is a full-time position.
CVS Health is building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. We demonstrate CVS/Aetna’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust, within a supportive and inclusive culture that allows for continuous learning and growth.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
