Assured Health is looking for a Customer Support Representative to serve as the first line of support for our customers. In this role, you will be responsible for responding to inquiries, troubleshooting issues, and ensuring a seamless user experience on the Assured Health platform.
What You'll Do
- Respond to customer questions and issues via email, chat, and phone with speed, accuracy, and professionalism.
- Own the coordination between Assured’s internal Operations team and clients, including answering questions on applications and relaying finer details about in-flight work.
- Identify, diagnose, and resolve common product and data-related issues; escalate to Product or Engineering when necessary.
- Help customers understand features, workflows, and best practices to maximize value from the platform.
- Track, prioritize, and follow up on open support requests to ensure timely resolution.
- Capture recurring customer pain points and communicate them to Product and Engineering for continuous improvement.
- Contribute to support resources (FAQs, help articles, quick guides) to enable self-service.
- Advocate for the customer voice across the organization.
What We're Looking For
- 2–4 years in customer support, client services, or operations.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Comfortable learning and explaining technical products to non-technical users.
- Ability to manage multiple priorities in a fast-paced environment.
Nice to Have
- Experience with SaaS or healthcare.
- Experience with healthcare operations, credentialing, or payer enrollment.
Assured Health is an equal opportunity employer.
