TherapyNotes.com is hiring a Customer Support Representative to join our team. You will provide customer success and software support to behavioral health professionals and practice administrators, ensuring they can effectively use our practice management and EHR software.
What You'll Do
- Train customers on how to properly navigate and use the TherapyNotes software.
- Educate customers about core software features.
- Answer complex questions and support calls about specific TherapyNotes functions.
- Monitor a high volume of support requests via inbound calls and email.
- Provide support assistance to behavioral health professionals, practice administrators, medical billers, and patient appointment schedulers.
- Maintain call and email database by logging support ticket information in multichannel customer support software.
- Maintain high standards, attention to detail, accuracy and completeness.
- Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds.
What We're Looking For
- Customer service experience.
- Flexible work hours required including limited nights and weekends.
- Tech savvy: excellent computer and technical problem solving skills.
- Excellent verbal and written communication skills.
- Ability to effectively exchange information via telephone, email, and instant messaging platforms.
- Strong competence and comfort listening and responding to customer needs and concerns.
- Ability to exercise composure when operating under stressful situations.
- Excellent time management skills.
- Team player that carries their weight, has a willingness to grow and strives for excellence.
- Interest in working in an entrepreneurial, small to mid-sized business environment.
Nice to Have
- Experience working in a software support, call center, training or inside sales environment.
- Experience with multichannel customer support / help desk software.
Team & Environment
Join a team of dedicated software support representatives.
Benefits & Compensation
- Compensation: $50,000.
- Employer sponsored health, dental, vision, life, and disability insurance.
- Retirement plan with company contribution.
- Annual company profit sharing.
- Personal development/training budget.
- Open, collaborative work environment.
- Extensive 2-week onboarding plan.
- Comprehensive mentorship program.
- Company provided refreshments and occasional lunches.
Work Mode
This is a hybrid role located in Horsham, PA.
TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law.
