Impact Brands is looking for a Customer Support Representative to join our remote-first team. In this role, you’ll be the first point of contact for our customers, providing professional support and ensuring their positive experience with our products and services.
What You'll Do
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner
- Identify customer needs and provide accurate information about products or services
- Troubleshoot issues and provide step-by-step solutions
- Escalate complex or unresolved cases to the appropriate internal teams
- Document all customer interactions in our CRM or ticketing systems
- Follow up with customers to ensure issue resolution
- Maintain up-to-date knowledge of company products, services, and policies
- Contribute to knowledge base articles and process improvements
- Meet defined KPIs such as response time, resolution time, and customer satisfaction
What We're Looking For
- High school diploma or equivalent
- Strong verbal and written communication skills, with fluency in English
- Problem-solving mindset and attention to detail
- Ability to work effectively in a fast-paced environment
Nice to Have
- Bachelor’s degree is a plus
- Previous experience in customer service, support, or helpdesk roles
- Experience with Zendesk is a bonus
Technical Stack
- CRM and ticketing systems
- Zendesk
Team & Environment
You will be reporting directly to the COO.
Benefits & Compensation
- Monthly net compensation of €1,500 - €1,800
- Annual Achievement Bonus
- Fully remote work from any location
- Home office budget and your choice of MacBook or Windows workstation
- Health and wellness budget
- 25+ working days of holidays
- 2 paid volunteering days per year
- Personal development opportunities through online training
- Professional growth and career advancement opportunities
- Exclusive access to company health and wellness products
- Flatwork culture
- Team-building activities and online events
- Welcome Package and other perks
Work Mode
This is a fully remote position open to candidates based in Lithuania. We embrace a global remote work culture.
Impact Brands is an equal opportunity employer.
