Support customers in France who rely on e-commerce tools to manage shipping, software integrations, and financial matters. You'll respond to inquiries across chat, phone, and email, making sure each interaction is clear, respectful, and solution-focused.
What You’ll Do
- Resolve customer issues related to shipping workflows, platform use, and billing
- Communicate professionally in both French and English, adapting tone to each situation
- Guide users to understand and use tools independently
- Track recurring concerns and suggest practical improvements
- Stay composed during high-pressure moments while managing several tasks
- Take responsibility when things go wrong and help prevent future issues
What We’re Looking For
- Fluent written and spoken English and French
- Strong listening and communication skills, with a focus on clarity
- Ability to think quickly and adapt in fast-moving situations
- A positive mindset when facing obstacles
- Willingness to go beyond standard answers to find real solutions
- Full-time availability (40 hours/week)
- Based in Zagreb and available during core hours (8:45–17:30, Mon–Fri)
What We Offer
- €2,000 gross monthly salary
- 28 days of paid leave plus your birthday off
- A 4-week mini-sabbatical every three years
- €2,000 study budget for courses or certifications
- €500 one-time work-from-home setup allowance
- Pension contribution plan
- Discounted health insurance options
- Access to lifestyle and shopping discounts
Our Culture
We value open communication, mutual respect, and a light-hearted approach to serious work. Team members are encouraged to share ideas, learn from mistakes, and grow beyond their comfort zones. We celebrate progress, give honest feedback, and keep learning engaging. While we focus on meaningful impact, we don’t let formality get in the way of humor or creativity.
