About the Role
The ideal candidate will provide timely and effective support to Russian-speaking customers, addressing questions and resolving issues across various communication platforms.
Responsibilities
- Respond to customer inquiries in Russian with accuracy and professionalism
- Troubleshoot and resolve account or service-related problems
- Escalate technical issues to the appropriate department when necessary
- Maintain up-to-date records of customer interactions and resolutions
- Follow company procedures for handling complaints and feedback
- Assist in translating support materials when needed
- Ensure all communication meets quality and tone standards
- Monitor customer satisfaction and follow up when needed
- Collaborate with team members to improve support processes
- Adhere to response time targets and service level agreements
Nice to Have
- Experience supporting tech products or digital services
- Knowledge of multilingual customer support environments
- Familiarity with remote collaboration tools like Slack or Teams
- Previous work with performance metrics in support roles
Compensation
Competitive salary based on experience
Work Arrangement
Remote position with flexible hours
Team
Part of a global support team focused on responsiveness and customer satisfaction
Languages
Russian (native proficiency required), English (professional working proficiency)
Work Environment
- Fully remote setup with access to necessary tools and support
- Regular virtual team meetings and training sessions
Not applicable
