ServiceTitan is hiring a Customer Support Advocate specializing in the Financials pillar. You will be the go-to expert for customers' critical business workflows, helping them manage their books, streamline accounting, and maximize profitability using our software. This role blends customer service with accounting knowledge and serves as a launchpad for internal career growth.

What You'll Do

Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
Master the financial modules of ServiceTitan, including invoicing, accounts receivable, and job costing, to provide expert guidance and creative solutions.
Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms.
Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures.
Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases.

What We're Looking For

Bachelor’s degree preferred, or equivalent experience in technical support or an accounting-related role.
An efficient, effective, and resourceful problem-solver with strong critical thinking and troubleshooting abilities.
Excellent people skills: must be empathetic, patient, and able to translate complex financial and technical concepts into simple terms.
Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.
Strong communicator in both written and verbal form.
Customer-centric mindset, desire to learn, and a can-do attitude.
A solid understanding of core accounting principles (e.g., debits/credits, accrual vs. cash basis, general ledger, P&L, balance sheets).
Comfortable with working remotely, at a desk (sitting or standing) for 6-8 hours at a time.

Nice to Have

Hands-on experience with accounting software like QuickBooks (Desktop or Online), Sage, or similar platforms.
Proficiency in spreadsheet software (Google Sheets or Microsoft Excel) for data analysis and reporting.
Strong mathematical and analytical aptitude.
Knowledge of the home/commercial service industry is a plus.

Technical Stack

ServiceTitan financial modules
QuickBooks
Sage Intacct
Google Sheets
Microsoft Excel

Team & Environment

You will be joining our customer support team.

Benefits & Compensation

Expected hourly rate for candidates residing in Canada is between $19.35 CAD - $26.25 CAD. + equity: Included in total compensation package.
Flexible time off
Ample learning and development opportunities
Comprehensive onboarding program
Leadership training for Titans at all levels
Bonusly and peer-nominated awards
Company-paid medical, dental, and vision for you and your dependents
RSP match
Employee assistance program
Parental leave and support
Up to $20k in adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Financial planning tools

Work Mode

This is a remote position open to candidates located in Canada.

We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.