Broadcom is looking for a Customer Success Technical Adoption Manager who will serve as a trusted advisor, guiding enterprise customers through their entire journey with VMware by Broadcom technology. You will drive customer success by enabling rapid onboarding, adoption, and business value realization via strategic success planning and technical guidance.
What You'll Do
- Serve as a trusted advisor, driving a cross-functional, unified customer experience using technical, communication, and collaboration skills.
- Guide enterprise customers by enabling them to rapidly and successfully onboard, adopt, and realize business value through success planning, execution, and technical guidance.
- Partner with customers to accelerate their desired outcomes through best practice guidance for rapid deployments and adoption.
- Complete relevant technology assessments, roadmap reviews, deployment guidance, best practices reviews, and day 2 operations guidance.
- Identify customer use cases and opportunities for prescribing Adoption Guidance and Workshops to further adoption and consumption.
- Present achievements and customer progress regularly through Business Reviews.
- Communicate key topics of VMware by Broadcom’s solutions across all customer levels to drive realized value and long-term strategy.
- Create a Success Plan with objectives and tasks aligned to customer requirements and business objectives.
- Deliver technology roadmaps and assessments that provide next-step and outcome-focused plans.
- Provide Solution Guidance and best practices reviews to identify performance optimization opportunities.
- Optimize Operations to confirm activities are aligned with stated technology goals and priorities.
- Provide Industry insights and benchmarking to realize cost savings and reduce operational risk.
- Provide feedback to Product Management and Engineering to drive awareness and prioritization of customer feature requests and service adoption blockers.
- Use organizational and planning skills to keep track of customer plans, adjusting as needed, and driving them to completion.
- Collaborate with Customer Success, Global Support, Education, Professional Services, Development, and Sales teams to drive outcome-focused value.
What We're Looking For
- Strong business acumen and technical skills.
- Passion for learning and leveraging VMware by Broadcom’s core products.
- Ability to articulate customer key business objectives and desired outcomes.
- Ability to craft a joint Success Plan with the customer.
- Ability to develop and maintain deep technical knowledge and skills for a given VMware by Broadcom technology area.
Nice to Have
- VMware by Broadcom Certified Professional (VCP) certification, or aim to achieve it.
Technical Stack
- VMware by Broadcom technologies
Team & Environment
You will be part of the Customer Success Technical Adoption Management team, collaborating with the broader VMware by Broadcom account team and specialists. We are an open team who shares best practices and supports each other's success, focused on driving strategic customer outcomes.
Benefits & Compensation
- Employee Restricted Stock Unit Plan
- Salary Sacrificed Premium Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
- Generous Time Off Programs
- Annual flexible benefit allowance
Work Mode
This is a remote position open to candidates based in Australia.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status, or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
