Jobgether is hiring a Customer Success Specialist to support enterprise clients in leveraging our SaaS platform to optimize digital media workflows and achieve strategic goals. This is a fully remote position where you will provide top-tier support, manage multiple tasks, and collaborate closely with cross-functional teams.
What You'll Do
- Support lead Customer Success Managers in managing high-value strategic accounts.
- Assist with the technical setup and maintenance of customers’ platform experiences.
- Triage and resolve customer inquiries, ensuring timely and effective solutions.
- Collaborate with product and technical teams to deliver best-in-class customer experiences.
- Develop and document internal best practices to enhance scalability and efficiency.
- Track and monitor customer interactions to identify opportunities for improvement.
- Contribute to process improvements and help optimize workflows across the Customer Success team.
What We're Looking For
- 1+ years of experience in customer support or related roles in B2B SaaS.
- Excellent multitasking and project management skills.
- Exceptional written and verbal communication abilities.
- Strong problem-solving skills with an organized, methodical approach.
- Ability to ramp quickly in a fast-paced, startup environment.
- Proactive and intentional approach to customer engagement.
- Proficiency with G-Suite, CRM tools (Salesforce, Totango, Hubspot), Zendesk, Atlassian (Jira, Confluence), Canva, and similar SaaS platforms.
- Flexible schedule to provide customer coverage as needed.
Nice to Have
- Experience working in a startup or high-growth environment.
Technical Stack
- G-Suite, CRM tools (Salesforce, Totango, Hubspot)
- Zendesk, Atlassian (Jira, Confluence)
- Canva
Team & Environment
Works closely with cross-functional teams and supports lead Customer Success Managers.
Benefits & Compensation
- Stock options.
- Comprehensive benefits package.
- Fully remote work in New York and Los Angeles metro areas.
- Opportunities for professional growth and skill development.
- Compensation: $18–$22/hour.
Work Mode
This is a fully remote position open to candidates in the New York and California metro areas.
Jobgether is an equal opportunity employer.
