SupportYourApp is looking for a bilingual Customer Support Consultant to provide exceptional customer support via chats and emails for leading SaaS, Software, or Hardware solutions. You will thrive in our fully remote, multicultural, and multilingual environment.
What You'll Do
- Provide exceptional customer support via chats and emails.
- Build positive and long-lasting relationships with customers.
- Meet team KPIs.
- Always be up-to-date with new technology.
- Securely work with customers’ sensitive information.
- Apply the latest customer happiness practices.
- Maintain working knowledge of our client’s products and services.
- Communicate with developers and other departments of various IT companies.
What We're Looking For
- Native Spanish and English upper intermediate (B2 level).
- At least 6 months of experience in a customer support role.
- Experience with live chats and emails.
- Personal or professional experience with crypto or stock exchange.
- Analytical and research skills.
- Positive and responsible attitude.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).
Nice to Have
- Experience with CRM systems.
- Experience with Salesforce or Zendesk.
Benefits & Compensation
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position with a global team.
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
