Pearson is looking for a Customer Success Specialist to support universities and educators in adopting and optimizing our digital learning products. You will ensure effective implementation, long-term usage, and customer satisfaction.
What You'll Do
- Guide customers through product onboarding and training.
- Provide implementation and integration setup with institution Learning Management Systems (LMS).
- Analyze customer usage data to provide insights and improve their experience.
- Address customer inquiries and issues promptly, coordinating with technical support.
- Monitor account health metrics, proactively identifying and addressing churn risks.
- Build and maintain strong, long-term relationships as the main point of contact.
- Gather customer feedback to drive product and service improvements.
- Identify opportunities for upselling and assist with renewals.
- Provide digital training to the sales team and channel partners.
What We're Looking For
- Bachelor's degree or higher level of tertiary qualification.
- 3 or more years of experience in Outside Sales, teaching, training, technical support, or customer success.
- Basic experience in digital courseware troubleshooting.
- Excellent problem-solving, decision-making, and project management skills.
- Excellent verbal, written, and presentation skills.
- Ability to travel within the Philippines.
Nice to Have
- Experience in the Education market with knowledge of educational software.
- Experience in Learning Management System integrations.
Team & Environment
Works closely with account managers, sales teams, and partners.
Benefits & Compensation
- Bonus leave day to invest in your learning.
- Volunteer day to give back to the community.
- Flexible hybrid working.
Work Mode
This role is hybrid and based in the Philippines.
Pearson is an equal opportunity employer.
