Role Overview
As a Customer Success Specialist in higher education, you’ll partner with universities and instructors to successfully adopt and make the most of digital learning platforms. Your focus will be on smooth onboarding, effective training, and long-term support to help institutions achieve their teaching goals.
Key Responsibilities
- Learn the full capabilities of digital learning products and share best practices with educators and administrators.
- Lead training sessions to help customers understand how to use tools effectively in their courses.
- Assist with integrating platforms into institutional learning management systems (LMS).
- Analyze how customers use the product and provide actionable insights to improve engagement and results.
- Respond to technical and functional inquiries, working with support teams when needed to resolve issues quickly.
- Monitor account health and identify signs of disengagement, taking steps to re-engage users.
- Advise clients on strategies to align product use with their academic objectives and improve return on investment.
- Collaborate with account managers on renewals and identify opportunities to expand product use.
- Build trusted relationships by serving as a primary contact alongside account leads.
- Collect user feedback to inform improvements in both product and service delivery.
- Deliver digital training to internal sales teams and external partners.
Qualifications
A bachelor’s degree or higher is required. You should have at least three years of experience in customer success, technical support, training, or sales roles—particularly in education or edtech. Familiarity with troubleshooting digital courseware is essential. Strong communication, problem-solving, and project management abilities are key. Some travel within the Philippines may be required.
Preferred Background
- Experience working in the education sector, especially with digital learning tools.
- Hands-on knowledge of Learning Management System integrations.
Work Environment
This is a hybrid position with flexibility in managing office attendance. Employees can balance remote and in-person work based on their needs and team requirements. The role supports a culture of continuous learning and community engagement.
Benefits
- Additional leave day dedicated to personal learning and development
- Volunteer day to support community initiatives
- Flexible hybrid working model
