What You'll Do
You will take ownership of the customer journey, guiding clients from initial onboarding through renewal and expansion. As their primary contact, you’ll build trust by understanding their goals, monitoring progress, and identifying opportunities to add value. Your insights will help shape product evolution and improve the overall experience.
You’ll track customer health using dashboards and key performance indicators, stepping in when needed to ensure satisfaction. By conducting regular check-ins and structured interviews, you’ll uncover needs, address concerns, and support upsell initiatives. You’ll also collaborate with internal teams—including product and marketing—to align client feedback with company priorities.
Requirements
- 0–1 year of experience in customer-facing, sales, or operations roles
- Familiarity with tools such as HubSpot and Notion
- Proven willingness to learn, adapt, and take initiative
- Fluency in both Italian and English
Preferred Qualifications
- Degree in Law or a related field
Benefits
- Hybrid Work: Split your time between remote flexibility and in-person collaboration at the Milan office
- Health Insurance: Full coverage to support your well-being
- Meal Vouchers: Daily allowance to ease lunchtime logistics
- Performance Bonuses: Financial rewards based on measurable outcomes
- Team Retreats & Off-sites: Time dedicated to team connection, strategic thinking, and creative collaboration
Compensation
Base salary range of €30,000–€40,000 OTE, including a performance-based bonus structure and an equity package designed to align your growth with the company’s long-term trajectory.
Work Mode
This role operates in hybrid mode, with primary location in Milan, offering flexibility between remote work and in-person engagement.
Culture
The environment values rigor, clarity, and sustained impact. You’ll be expected to balance curiosity with discipline, ambition with depth, and innovation with precision. Autonomy is encouraged, paired with accountability. Success is measured not just in results, but in purposeful execution and long-term contribution.
