Quality Enclosures is seeking a Customer Success & Office Coordinator to support our Customer Success team and front office operations. You'll act as a first point of contact for customers and visitors while assisting with order updates, customer communication, and administrative support. This position requires strong organization, communication skills, and the ability to thrive in our fast-paced manufacturing environment.
What You'll Do
- Monitor open orders, backorders, and service requests.
- Follow up with customers regarding order updates, delivery status, and pickups.
- Coordinate with Production, Logistics, Sales, and other departments to resolve customer inquiries.
- Maintain accurate records of customer interactions and follow-ups.
- Support the sales team with account updates and order status information.
- Greet customers, vendors, and visitors at the front desk.
- Answer incoming calls and manage call overflow.
- Prepare walk-in paperwork and collect signatures or payments when required.
- Assist with office tasks such as preparing sample boxes, brochures, and monitoring office supplies.
What We're Looking For
- High School Diploma or GED.
- 2–5 years of customer service or administrative experience.
- Strong communication and organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency with Microsoft 365.
Nice to Have
- Experience in a manufacturing or production-support environment.
- Experience with CRM or ticketing systems.
Technical Stack
- Microsoft 365
Benefits & Compensation
- Compensation: $20.00 – $22.00 per hour.
- 401(k).
- Medical, Dental, Vision Insurance.
- Paid Time Off.
- Life Insurance.
Work Mode
This is an onsite position located in Central Islip, NY.
