Work remotely from Kenya in a full-time role supporting US-based healthcare operations during a fixed night shift (6:30PM – 3:30AM EAT, Monday to Friday). This position plays a central role in coordinating care delivery by managing caregiver schedules, staffing client shifts, and ensuring seamless communication between field staff and US teams.
Key Responsibilities
- Coordinate daily assignments for healthcare workers and ensure appropriate caregiver-client matches.
- Conduct screening and hiring of caregivers, supporting onboarding and retention efforts.
- Deliver responsive customer service via phone and digital platforms, addressing inquiries with professionalism.
- Maintain accurate staffing reports and support payroll processing and HR functions for field staff.
- Use digital tools including documents, spreadsheets, and web-based platforms to manage workflows and service delivery.
- Foster strong working relationships with US colleagues and contribute to a collaborative team culture.
What You’ll Need
- At least three years of experience in customer service roles.
- Exceptional spoken and written English with clear phone and video communication abilities.
- Advanced proficiency with digital documents, spreadsheets, and online applications.
- Strong attention to detail, organizational skills, and the ability to manage multiple priorities.
- A reliable, distraction-free home office setup and availability for the required shift.
- Demonstrated professionalism, initiative, and respect in workplace interactions.
Why This Role Stands Out
You’ll work in a stable, fully remote environment with access to training and growth opportunities. The organization values employee contributions, promotes from within, and uses modern systems to support efficient operations. You’ll receive regular recognition and incentives, and work within a culture that emphasizes respect, teamwork, and continuous improvement.
Compensation is competitive, with structured advancement potential in a growing field. If you’re self-motivated, tech-savvy, and committed to delivering excellent service, this role offers a meaningful career path from home.
