Applause is hiring a Customer Success Manager to own and grow strategic customer relationships. In this individual contributor role, you'll manage a portfolio of Mid-Market and Enterprise accounts, securing >120% Net Revenue Retention annually by ensuring customers achieve measurable success with our software.
What You'll Do
- Own a portfolio of Mid-Market and Enterprise customers.
- Drive 120%+ Net Revenue Retention through renewals, upsells, and expansions.
- Build and maintain strong, trusted relationships across client organizations.
- Travel on-site to deepen partnerships and drive product adoption.
- Help customers achieve measurable outcomes using Applause software.
- Deliver hands-on training and strategic guidance to ensure ongoing success.
- Resolve customer issues with urgency, professionalism, and accountability.
- Monitor client health and proactively address churn risk.
- Partner with internal teams to influence roadmap and deliver customer value.
What We're Looking For
- 5+ years of prior Client Success experience (CSM, Implementations, etc.) in SaaS.
- Extremely organized.
- History of following through on commitments.
- Strong data-analysis skills and problem-solving skills.
- Strong work ethic with results-oriented focus.
- Very effective in a remote work environment.
- Good balance of customer empathy, relationship building, and sales ability.
- Strong oral and written communication skills.
Team & Environment
This is an individual contributor role.
Benefits & Compensation
- 100% remote w/ no office mandate.
- Unlimited PTO.
- 22 official company holidays.
- Health care.
- Life insurance.
- Stock options.
- Amazing colleagues.
- Energetic culture that is positive and celebrates together.
- Inspiring mission & software product.
- Ability to grow your career by being early in a fast-growing tech startup.
Work Mode
This is a fully global remote position.
Applause is an equal opportunity employer.
