Sift is hiring a Customer Success Manager who will work closely with customers to identify and address business and technical challenges, driving adoption and acting as a trusted advisor to unlock value using Sift’s Digital Trust & Safety solutions.
What You'll Do
- Understand the customer’s business: Identify and address business and technical challenges, owning the entire process including the relationship, project management & communication.
- Demonstrate the value Sift is providing: Through strategic business reviews and consultative conversations, show that Sift is providing value and gain customer alignment.
- Be a Sift product expert: Build and maintain a deep understanding of Sift’s product offerings, find and share best practices, and make recommendations for better integrations.
- Be a customer advocate: Champion and represent customers internally, provide feedback, and find ways to improve the customer’s experience to drive value realization.
- Contribute to product documentation training with key learnings and best practices.
What We're Looking For
- 5+ years experience in a Customer Success Manager role or similar role (e.g. Customer Success Management, Account Management, Customer Support).
- Experience owning a book of business and being responsible for retaining revenue and running strategic business reviews (e.g. QBRs).
- A track record of showing value through data-driven metrics and KPIs.
- Outstanding customer-facing communication skills, including the ability to communicate and build relationships with all levels and audiences.
- Strong business acumen and experience influencing change at all levels of a customer organization.
- A strong work ethic and commitment to excellence; being creative, collaborative, goal-oriented, thoughtful, and resourceful.
- A bias for action; demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision.
- Ability to work effectively in teams of technical and non-technical individuals across multiple concurrent projects.
- Experience working with SaaS-based products, comfortable speaking about complex/technical concepts, and have worked with products that utilize APIs.
Nice to Have
- Experience in the fraud/payments ecosystem is a plus.
Team & Environment
Member of the Customer Success Management team.
Benefits & Compensation
- Salary: $110K - $150K
- Competitive total compensation package
- 401k plan
- Medical, dental and vision coverage
- Wellness reimbursement
- Education reimbursement
- Flexible time off
Sift is intentionally building a diverse, equitable, and inclusive workplace. We believe diversity drives innovation, equity is a fundamental right, and inclusion is a basic human need.
