Watershed is hiring a Strategic Customer Success Manager to partner with our Fortune 500 customers. In this role, you will help them use sustainability data to strengthen their operations, supply chains, and new growth by owning success for a small set of high-value accounts.
What You'll Do
- Own success for a small set of high-value customers, driving retention, growth, and impact.
- Build trusted executive relationships, showing how sustainability data drives strategy.
- Lead planning and governance with customers through roadmaps and executive reviews.
- Represent the customer internally to shape product priorities and strategy.
- Navigate complex customer organizations and coordinate internal teams to deliver value.
What We're Looking For
- 7+ years in enterprise SaaS (CSM, consulting, or solutions) with global strategic accounts.
- Proven success building executive relationships and driving retention and expansion.
- Strong communicator with C-suite presence, able to link sustainability data to strategy.
- Skilled in change management, helping large organizations adopt new ways of working.
- Commercially fluent, partnering with Sales on renewals and growth.
- Highly organized, managing multiple enterprise accounts while driving outcomes.
- Curious and adaptable, eager to make sustainability data the next frontier of business intelligence.
- Must be willing to work from an office 4 days per week (except for remote roles).
Work Mode
This is a hybrid role requiring work from an office 4 days per week. Positions are available in San Francisco, New York, London, Mexico City, Sydney, Paris, and Berlin.
Watershed is an equal opportunity employer.
