Join Scrollmark as a Customer Success Manager in an impactful, high-visibility role where you’ll define the customer success experience and help build a first-of-its-kind social community growth platform. This is a unique opportunity to build and scale your own department within a venture-backed, early-stage startup poised for growth.
What You'll Do
- Create and maintain a comprehensive knowledge base and public documentation on Coda.
- Conduct regular reviews of major accounts, identifying growth opportunities and optimizing platform usage.
- Generate EOM/EOQ reporting using our software suite.
- Build journeys for customers in Scrollmark using success criteria.
- Influence product direction by gathering and relaying customer feedback to enhance platform features and usability.
- Guide new customers from onboarding to launch, setting a high standard for customer experience.
- Become a product expert, supporting cross-functional teams with insights and expertise.
- Build out scalable processes, knowledge bases, and other resources to empower our future Customer Success team.
- Establish regular communication with new and existing customers through Slack, Teams, and email—proactively addressing issues and collecting insights for case studies.
What We're Looking For
- 2+ years of customer-facing experience.
- Exceptional organizational, communication, and writing skills.
- Excited to build processes from the ground up, and thrive in a fast-paced startup environment.
Nice to Have
- Worked in social media marketing, or has been a social media manager before.
- Familiar with HubSpot CS Suite.
- Local to San Francisco or Sacramento.
Technical Stack
- HubSpot CS Suite
- Coda
Team & Environment
You will have the opportunity to build and scale your own department.
Benefits & Compensation
- Salary: $75,000-$85,000 per year.
- Stock options.
- Amazing full medical and dental coverage.
Work Mode
This is a remote position open to US-based candidates, preferably working within PST hours. Special consideration will be given to applicants native to San Francisco or Sacramento.
Scrollmark is an equal opportunity employer committed to an inclusive, passionate, and supportive environment.
