Rockefeller Philanthropy Advisors is seeking a Customer Success Manager to lead technical customer success initiatives within a dynamic cybersecurity environment. You will be responsible for onboarding, training, technical support, and enablement, helping customers maximize value from innovative security products.
What You'll Do
- Deliver technical training and onboarding sessions to customers, ensuring effective product adoption.
- Serve as the technical liaison for Customer Success Managers, escalating issues to engineering teams as needed.
- Manage multiple projects with minimal supervision, balancing short and long-term goals.
- Develop and maintain training curriculum aligned with new product launches.
- Build and nurture strong customer relationships with key stakeholders to enhance satisfaction and retention.
- Track and communicate account metrics and project progress to internal and external stakeholders.
- Identify growth opportunities and collaborate with the team to support sustainable customer success.
What We're Looking For
- U.S. Citizenship required as per applicable regulations.
- Experience as a Customer Success Manager or similar customer-facing technical role.
- Excellent verbal and written communication, including presentation skills.
- Technical proficiency and troubleshooting skills with software applications or technologies.
- Proven success in Technical Account Management or related functions.
- Ability to manage multiple stakeholders and projects efficiently.
- Strong listening, critical thinking, and problem-solving abilities.
- Team-oriented with effective time-management and interpersonal skills.
Nice to Have
- Prior cybersecurity experience, with strong preference for knowledge in threat intelligence.
- Familiarity with sales and customer success tools such as Salesforce or ChurnZero.
- Understanding of security applications and defense infrastructure.
Benefits & Compensation
- Competitive compensation package.
- Comprehensive benefits including paid time off, holidays, retirement plans, and insurance coverage.
- Opportunity for professional growth and development within a rapidly expanding company.
- Inclusive and diverse workplace culture valuing people, ideas, and collaboration.
- Flexible and supportive work environment designed for career advancement.
Work Mode
This is a remote position open to candidates based in the United States.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
