AuditBoard is looking for a Customer Success Manager to join our Pulse team. In this remote role, you will manage a large book of SaaS customers using digital engagement, automation, and data-driven strategies to deliver value at scale. Your focus will be on ensuring product adoption, driving retention, and uncovering growth opportunities while maximizing efficiency and customer experience.

What You'll Do

Develop and maintain strong relationships with key customer stakeholders to create strategic plans aligned with their business objectives.
Stay abreast of product updates and provide customers with insights on leveraging our solutions to meet their unique needs.
Proactively identify and address customer issues, collaborating with internal teams for swift and effective resolution.
Gather customer feedback and advocate for customer needs within the organization to drive product improvements.
Conduct 1:many sessions to empower customers to maximize product value through ongoing education and support.
Collaborate with customers to ensure solutions continue to meet and exceed their expectations.
Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn.
Identify and execute opportunities for account expansion through upselling or cross-selling.

What We're Looking For

3+ years of experience in Customer Success (CSM), successfully managing complex customer relationships in a B2B SaaS environment.
Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.
Ability to interface with C-level executives to drive program strategy and ROI.
Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively.

Nice to Have

Proven experience in audit (internal or external), risk management, compliance, or GRC frameworks/tools, with a focus on enterprise-level challenges.
1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations.
Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms.

Team & Environment

Partner closely with Customer Marketing, Product, and Operations to support thousands of users through lifecycle programs and tech-touch engagement.

Benefits & Compensation

Live your best life (LYBL)! $200/mo for anything that enhances your life.
Remote and hybrid work options, plus lunch in the Cerritos office.
Comprehensive employee health coverage (all locations).
401K with match (US) or pension with match (UK).
Competitive compensation & bonus program.
Flexible Vacation (US exempt & CA) or 25 days (UK).
Time off for your birthday & volunteering.
Employee resource groups.
Opportunities for team and company-wide get-togethers.

Work Mode

This is a remote position.

AuditBoard is an equal opportunity employer. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.